Terms & Conditions

Returns/Refunds/Exchanges

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Bon Macaron Patisserie Ltd. does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact us by emailing info@bonmacaronpatisserie.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Bon Macaron Patisserie experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Bon Macaron Patisserie Ltd. will issue a credit or re-order. 

 

Special Orders and Large Quantities

For special orders and large quantities, please reach out to info@bonmacaronpatisserie.com at least two weeks (14 days) prior to desired pick up date with the date you’d like your order for, quantities required, and desired flavours. Our team will provide you with the options we have available to best suit your needs. All special and large orders require credit card information for reservations and are accepted on a first come, first served basis based on availability.